I’m sorry to hear about the trouble with your releases. ![]() They should take a closer look at their own policies if they want to keep their current customers, a lot of competitors don't have these senseless restrictions (not saying they are perfect either) but if they pull such limitations out of the hat on artists, more and more will opt out. Their customer service is responsive, I'll give them that, but they will just answer you in the same laid-back-pretending-to-be-helpful-style that for XYZ reason, they cannot honnor your request. I mean, WHAT!? At this time in the music industry, artists are free to experiment with their title style, but a simple word written in capital letter draws the line? The word in question is "RED", it's not like it's offensive or tabboo. The last in date: they do not accept titles all in caps. With each release we have to reach out to their customer service. Until now, not one single release we have submitted through them has gone without a hinge - whether it is the cover art they do not accept, copyrighted 'samples' they randomly find in our track when there is none or late distribution of the track on socials. Landr has just renewed our annual subscription and already regret not to have cancelled it right before. Aside, from these things, which, aside from the All Time tab in the stats, are minor annoyances, Landr is an excellent place to release music, and even though I don't tend to use the mastering service they provide, I have and it works quite well. That's all we'll and good, but don't think you'll be hearing from someone personally, it just feels automated. And then, it's all templates, with a name and maybe some precise info about the issue put in. Then there's the customers service, which is good, but not at all easy to get info from someone unless there's an issue with a song and they message me first. Then, for one hot second they added TikTok to the companies that they track and that added 75k streams to my count. I realize I release a ton of music, but that's why I chose Landr. Then, they make changes to the UI that break it, and make it so I can't even see the stats of all my songs. Fix it Landr, your distribution customers are important too, and musicians want full stats from our distribution service. It seems like they're sticking it to those of us who have been loyal customers and that's never good. That tells me that they have zero musicians working there, because as a musician of 30+ years, I want, now and forever, the ability to see how many streams I've had over my entire career not just the last year. So who am I to complain? One big one, is the removal of the 'All time' option for stats. I did get a good two years of free cover song releases while it lasted. First off, just out of nowhere they started charging to release cover songs, which I think it's a bit ridiculous for any distribution service but, hey, they gotta get paid. On the other hand, Landr has made some questionable changes that make stats much harder to really dive into, among a few other undesirable changes. ![]() Usually if there is an issue, I'm notified immediately. That keeps creativity flowing, when I'm not wondering if there's an issue with my release. All in all I think it is an excellent service, it rarely takes longer than a day or two to have a song go from submission to out in stores, which I love. I've been using Landr since 2018, particularly for distribution.
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